價格：免費
更新日期：2017-08-08
檔案大小：28.3 MB
目前版本：2.0.0
版本需求：需要 iOS 8.0 或以上版本。與 iPhone、iPad 及 iPod touch 相容。
支援語言：英語, 葡萄牙文, 西班牙文
OneWorkforce Mobile is a state-of-the-art mobile app for the iPhone, that allows you to real-time monitor your contact center activity anywhere and anytime.
Follow your services and agents, compare real and planned indicators and always keep track of your SLA while away from the contact center.
It is possible to analyze several KPIs (Service Level, Demand, Answered, Abandon Rate, Average Service Time, Agents and Average Speed of Answer) and visualize each KPI chart detail in daily or 15 minute intervals.
All the real time KPIs can be compared to their planned counterparts to immediately identity deviations.
支援平台：iPhone