價格：免費
更新日期：2020-07-30
檔案大小：31.4 MB
目前版本：2.1.0
版本需求：系統需求：iOS 13.0 與 watchOS 6.0 或以後版本。相容裝置：iPhone、iPad、iPod touch。
支援語言：英語
TalkdeskⓇ Mobile Agent™ puts the power of the Talkdesk Enterprise Cloud Contact Center in an agent’s back pocket.
Superior Call Handling On The Go
Give agents the power and flexibility to make and take mobile calls with complete access to call controls, status settings, access and manage talkdesk account contacts, dispositions and more.
Designed For Sales And Service
Extend the availability of your service agents and sales representatives and be ready for unexpected volumes. Mobile Agent is perfect for field teams, work-from-home, after-hours or part-time staffing scenarios.
Stay In The Know
Supervisors can keep up with everything that happens on Mobile Agent. The solution is fully integrated with the Talkdesk Insights & Analytics suite, so managers can easily track performance.
FEATURES:
- Inbound and outbound calls
- Status synced with Talkdesk ACD
- Dispositions and notes
- Integration with Talkdesk Analytics & Insights
- Integration with Salesforce and Zendesk
- Dark mode and Light mode
- iPad version
- Siri and iOS Shortcuts support
- Shortcuts app for automatic actions
- Apple watch app
NOTE:
- To learn more about Talkdesk Enterprise Cloud Contact Center go to www.talkdesk.com
- If you have a Professional Plus or Enterprise subscription, enable the app in the Preferences section of the Talkdesk Admin interface
- If you have a Professional subscription, reach out to support@talkdesk.com so we can enable a free trial!
支援平台：iPhone, iPad, Apple Watch