HiKnow

Huawei Technologies Co., Ltd.商業2019-04-03

價格：免費

更新日期：2019-04-03

檔案大小：129.6 MB

目前版本：6.1.1

版本需求：需要 iOS 9.0 或以上版本。與 iPhone、iPad 及 iPod touch 相容。

支援語言：簡體中文, 英語

HiKnow App provides enterprise customers with technical services and support. It allows users to:

● Manage products and components

● Access to product materials such as documents, cases, and videos

● Scan the barcode/QR code of the product to check component information, warranty and maintenance

● Request on-site support and spare parts

● Connect with fellows and community to define Huawei products

● Check software request progress

● Seek help from the virtual assistant

● Contact through the global service hotline

Bring digital to every person, home, and organization for a fully connected, intelligent world.

Features

● Product and Component Management: Add your products and components to My Products and regularly maintain the component status.

● Product Materials: Documents cover various scenarios such as operation, maintenance, installation, upgrade, and fault management. Cases are categorized into Fault handling and Advisory. Materials also include videos and bulletins.

● Scan: Scan a barcode or QR code of a Huawei product to obtain its basic information, maintenance information, and other related materials. The information can be sent to specified email addresses.

● On-site Support: Submit and manage WOs. Alternatively, submit service requests in Service Request and manage spare parts in Spare Parts.

● Forums: Share your experience in Huawei products with other users, ask and answer questions, get industry updates, and define future Huawei products.

● Functions: Easily access tools that provide assistance in various work scenarios. Add your frequently used tools to the App home screen.

● My Software Requests: Check progress of your software requests and send task reminders with one click.

● iKnow: Ask the virtual assistant questions and get instant responses.

For any questions or suggestions about this App,

send it through App: Me > Help/Feedback > Feedback