價格：免費
檔案大小：88.1 MB
版本需求：系統需求：iOS 10.0 或以後版本。相容裝置：iPhone 5S、iPhone 6、iPhone 6 Plus、iPhone 6s、iPhone 6s Plus、iPhone SE（第 1 代）、iPhone 7、iPhone 7 Plus、iPhone 8、iPhone 8 Plus、iPhone X、iPhone XS、iPhone XS Max、iPhone XR、iPhone 11、iPhone 11 Pro、iPhone 11 Pro Max、iPhone SE（第 2 代）、iPad Air、iPad Air Wi‑Fi + 行動網路、iPad mini 2、iPad mini 2 Wi‑Fi + 行動網路、iPad Air 2、iPad Air 2 Wi‑Fi + 行動網路、iPad mini 3、iPad mini 3 Wi‑Fi + 行動網路、iPad mini 4、iPad mini 4 Wi‑Fi + 行動網路、12.9 吋 iPad Pro、12.9 吋 iPad Pro Wi‑Fi + 行動網路、9.7 吋 iPad Pro、9.7 吋 iPad Pro Wi‑Fi + 行動網路、iPad（第 5 代）、iPad（第 5 代）Wi‑Fi + 行動網路、12.9 吋 iPad Pro（第 2 代）、12.9 吋 iPad Pro（第 2 代）Wi‑Fi + 行動網路、10.5 吋 iPad Pro、10.5 吋 iPad Pro Wi‑Fi + 行動網路、iPad（第 6 代）、iPad（第 6 代）Wi‑Fi + 行動網路、11 吋 iPad Pro、11 吋 iPad Pro Wi‑Fi + 行動網路、12.9 吋 iPad Pro（第 3 代）、12.9 吋 iPad Pro（第 3 代）Wi‑Fi + 行動網路、iPad mini（第 5 代）、iPad mini（第 5 代）Wi‑Fi + 行動網路、iPad Air（第 3 代）、iPad Air（第 3 代）Wi‑Fi + 行動網路、iPad（第 7 代）、iPad（第 7 代）Wi-Fi + 行動網路、11 吋 iPad Pro（第 2 代）、11 吋 iPad Pro（第 2 代）Wi‑Fi + 行動網路、12.9 吋 iPad Pro（第 4 代）、12.9 吋 iPad Pro（第 4 代）Wi‑Fi + 行動網路、iPod touch。
Emergency Box is an app that revolutionizes after-sales service management.
It allows you to significantly reduce travel costs and offers an effective and timely system for solving technical problems.
Operation:
• The customer opens the ticket which is displayed in real time by the hotliner by means of a push notification and an e-mail
• The hotliner contacts the customer in video call or in chat for the exchange of information on the problem: photos, videos, files.
• Once the problem has been identified, the hotliner decides on the method of intervention: sending spare parts, a guided instruction or sending the technician.
• The ticket is closed and archived with the entire intervention history.
Benefits for the producer:
• Significant savings on warranty work
• Optimization of non-warranty interventions
• Creation of a new source of revenue based on the reporting of the interventions (invoicing based on the tickets created and the time taken by the hotliner)
• Service reporting with cost and revenue quantification
Customer benefits:
• Savings on intervention costs in case of non-warranty service
• Direct contact with the manufacturer
• Real-time assistance throughout working hours
Intuitive and easy to use.
支援平台：iPhone, iPad