價格：免費
更新日期：2017-06-23
檔案大小：75 MB
目前版本：1.2.0
版本需求：需要 iOS 8.0 或以上版本。與 iPhone、iPad 及 iPod touch 相容。
支援語言：丹麥文, 俄文, 加泰羅尼亞文, 匈牙利文, 印尼文, 土耳其文, 巴克摩文挪威文, 希伯來文, 希臘文, 德語, 挪威文（耐諾斯克）, 捷克文, 斯洛伐克文, 日語, 法文, 波蘭文, 烏克蘭文, 瑞典文, 簡體中文, 繁體中文, 羅馬尼亞文, 義大利文, 芬蘭文, 英語, 荷蘭文, 葡萄牙文, 西班牙文, 越南文, 阿拉伯文, 韓語, 克羅埃西亞文, 泰文
With Oracle Mobile Service Manager for Oracle E-Business Suite, contact center managers and agents can manage service requests and take action on the go.
- Track service request backlog
- Prioritize escalated service requests
- Reassign service requests to balance work queues
- Provide analysis to expedite resolutions
- Reduce service agreement violations
Oracle Mobile Service Manager for Oracle E-Business Suite is compatible with Oracle E-Business Suite 12.1.3 and 12.2.3 and above. To use this app, you must be a user of Oracle TeleService, with mobile services configured on the server side by your administrator. For information on how to configure mobile services on the server and for app-specific information, see My Oracle Support Note 1641772.1 at https://support.oracle.com
支援平台：iPhone, iPad