價格：免費
更新日期：2017-03-01
檔案大小：1.3M
目前版本：4
版本需求：Android 4.0.3 以上版本
官方網站：http://www.bumpyard.com
Email：roni@bumpyard.com
ONE INBOX - UNIFIED QUEUE
Email, Chat, Facebook, Twitter, SMS, Instagram, Voice, and more…
Now you can manage and communicate with your customers in whatever feels most natural to them – all from one single inbox.
It’s all About Simplicity
No need for complex integrations or juggling multiple windows, platforms and responses.
Work Smarter
Enjoy two-way communication from one simple inbox that manages your customer interactions, routing them to the relevant representatives, even prioritizing them by topic, type and answering time (dynamic SLA).
UPGRADE YOUR CUSTOMER EXPERIENCE
Your customers don’t like to wait.
Now you can be available to them any time and make them feel like they are always at the center of attention.
Cut Bureaucracy and Stay Efficient
Make your customers happier by cutting bureaucracy and eliminating the “endless chain of calls”.
Now you can easily give them direct access to you through any channel they choose.
Expand Your Possibilities With Apps
BumpYard’s out of the box multiple apps help you give your customers an upgraded experience by offering the most up to date and convenient environments for them to engage with you.
Get Personal
When you have such an efficient open dialog with you customers that’s when things get personal – in a good way.
Your customers feel they can talk to a personal agent, and you get better customer satisfaction.
MAXIMIZE YOUR AGENTS POTENTIAL
Make it easier and more efficient for your team to interact with your customers by giving them more tools and time to work on what’s really important.
Save Time and Costs
Maximize your team’s ability by giving them the power to handle more with less. With BumpYard’s smart yet simple platform, your representatives can manage 3 times as many inquiries and work on multiple tickets simultaneously. Now they can divert calls to more efficient channels, postpone non-urgent requests to a later time and truly optimize their entire workload.
Get a Clearer Picture of Your Business
Get a complete picture of the "conversation". BumpYard gives you detailed analytics, insight and reports on conversations, hot topics, customer & agent activities and more, so that you can get an in-depth understanding of your business.