速報APP / 商業 / KhedmetCom

KhedmetCom

價格:免費

更新日期:2019-03-31

檔案大小:82.6 MB

目前版本:1.7

版本需求:需要 iOS 10.0 或以上版本。與 iPhone、iPad 及 iPod touch 相容。

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KhedmetCom is an Enterprise Application can be utilized at Service providers to automate their field service management process. It benefits enterprise service providers with the following:

1. Dispatch & Call Handling

• Service schedulers and dispatchers can schedule customer request based on available technicians based on their calendars.

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• Reduce or eliminate debrief time with service technicians.

• Eliminate unnecessary phone triage prior to service technicians arriving on site.

• Reduce number of dispatchers that are handling technician day-to-day activities.

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• Reduce office personnel and increase revenue generating personnel.

2. Service Technician Savings and Assistance

• Increase customer satisfaction by better preparing the service technician for the location and job they are arriving at.

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• Increase the number of calls a technician can perform in a given day.

• Reduction in repeat visits and improvement in first time fix rate.

• Technician can get assistance finding other technicians who can provide help while at the customer job location.

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3. Customer History

• Technicians have the customer’s history at their fingertips , which means they can view customer’s past jobs completed , history , notes

• Technician can view any repairs were done on the customer’s machines in the past

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4. Navigation

• GPS integration within the technician app uses services like Google Maps to show field service technicians the best routes. customers’ address into out-of-date car GPS systems.

• Customer can view technician on my-way map route real-time and notification

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• Service dispatcher can view technicians active location on map and view in progress routes to jobs and completed jobs

5. Paperwork

• Eliminate carbon copy service forms.

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• Eliminate re-keying in invoices and reducing invoicing costs.

• Improve communication between service technicians and service centers.

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支援平台:iPhone