價格：免費
更新日期：2018-03-13
檔案大小：3.4M
目前版本：1.0.2
版本需求：Android 4.1 以上版本
官方網站：https://crm.vitalblocks.com
Email：crm.support@vitalblocks.com
聯絡地址：9500 Ray White Road Suite #200 Fort Worth, TX 76244 USA
Vitalblocks CRM is a simple and complete solution to build stronger relationships with your customer. A complete support and sales helpdesk software that provides best customer experience by giving support using multiple communication channels like Live Chat, Email, Phone and Online Tickets.
Core Features
• Self Service Customer Portal for end users
• Live Chat Support
• Ticketing System - Online Tickets, Email, Phone Support
• Customer Relationship Management (CRM)
• Knowledgebase
• Sales Portal
• Cloud Storage
• Feedback and Surveys
• Lead Management
• Social Media Plugins
Sales Management
A simple sale tool that includes lead management, lead capturing (online manual, lead forms, third party, lead providers etc.) lead nurturing, workflow, customer relationship management.
Lead Nurturing
Manage all your leads in one place whether it is online lead form, email, social likes or third-party providers. End to end lead nurturing process with custom work flows directly tied to CRM database
Lead Capturing
Enable lead capture through lead forms, email, blogs, social likes or integrate with 3rd party lead providers. Create your own lead form, customize and enable it on any existing websites just in minutes.
Trouble Tickets
Serve your customers better with one ticket for all your communication whether it is a live chat, email, phone or online request. Switch between the channels anytime still find all the conversation
Live Chat Support
Offer your customers to create tickets, track status and manage all tickets on ViDesk self-service portal. Agents can create tickets on behalf of users and manage ticket status and updates. Email tickets are automatically handled within the system
Multiple Brands in One Place
Support all your brands, and products in one place without leaving the site. Switch between the sites and product in just one click and support the customers across the board of multiple products.
Surveys and Feedbacks
Build custom surveys and feedback that are tailored to gather the feedback about your service, product or the support agent. Analyze customer feedback to improve and evolve to server them better.
Analytical Dashboards
Analytical dashboards & reports provides statistics at multiple levels with various charts, that are built to understand the insights that are more meaningful, productive and key to your business to thrive.
Full Customization
Build your brand with easily customizing live-chat form, chat button, user self-service portal and help-desk portal with your own logo styles and themes that best suits your corporate styles.
