價格：免費
更新日期：2017-11-01
檔案大小：2.2M
目前版本：2.4
版本需求：Android 4.1 以上版本
官方網站：https://ivanti.com/
Email：LiveTime.Sales@HEATSoftware.com
聯絡地址：Suite 500 698 West 10000 South South Jordan, Utah 84095 USA
LiveTime is an Enterprise Service Management, Service Desk and Help Desk solution built around ITIL best practices. This application provides mobile access to on-premise LiveTime solution provided by Ivanti.
Manage all service requests, incidents, problems, changes and deployments remotely. Communicate directly with customers and monitor SLA achievement and CMDB changes from any Android device. Improve customer service and provide visibility across the entire organization and process alignment with the business.
Features
- Service Metrics Dashboard
- Geolocation mapping of customers
- GPS tracking of Field Technicians
- Request management
- Customer direct dial
- Supports custom filters
- Review the complete history of each request
- Add notes and time to any request
- Request, Incident, Problem, Change and Release Management
- Knowledge Management
- Configuration Management
Requirements
- LiveTime 7.0 or later on-premise, accessible using public IP Address or FQDN.