價格：免費
更新日期：2019-05-31
檔案大小：50.3 MB
目前版本：1.7.1
版本需求：需要 iOS 11.0 或以上版本。與 iPhone、iPad 及 iPod touch 相容。
支援語言：德語, 日語, 法文, 簡體中文, 英語
SAP Support Now is a mobile app designed to help SAP customers get end-to-end support while working with SAP products. It takes advantage of convenient multimedia tools and the flexibility on smart phones to make the interactions between customer and SAP support easy.
With SAP Support Now, you can report your product issues (note that currently, create incident is only available for SAP SuccessFactors customers; other features are open for all customers), reply, or close the existing incidents on your mobile device anywhere and any time. And when you report a new issue, SAP Support Now will recommend solutions based on your problem description which may help to solve your issue immediately. Furthermore, when SAP Support Now provides updates, the mobile app will receive a notification to remind you. It has seamless integration with SAP ONE Support Launchpad. Incident can be processed on mobile or Support Launchpad as you want.
Key features of SAP Support Now:
• Log in up to 6 accounts.
• View Your/All Open/Confirmed incidents.
• Provide quick reply or additional attachments for your existing incidents.
• Call SAP Hotline in incident details or settings.
• Close incident when it's on customer action or SAP proposed solution.
• Search incident by number or title.
• Create incident with very easy and quick steps.
• Get recommended SAP solutions right before incident creation which may help to solve your issue immediately.
• Get mobile notification when incident has any new updates from SAP.
支援平台：iPhone