價格：免費
更新日期：2018-03-27
檔案大小：21M
目前版本：1.2.1
版本需求：Android 4.2 以上版本
官方網站：http://www.zerintia.com
Email：zerintia@zerintia.com
聯絡地址：隱私權政策
wAssist Zerintia allows users to connect to a remote expert and receive all the support needed to resolve incidents or perform maintenance tasks. Thanks to the potential of real time streaming, you can easily share images with hand drawn directions, pictures or any other supporting documents.
IMPORTANT: You can enjoy a free 15-day trial to test the solution. To do so, go to https://trial.zerintia.com
This solution promotes efficiency and increases a worker’s productivity. Thanks to the help of the remote expert, any problems can now be resolved. This has a very beneficial effect in the following areas: productivity, work efficiency, time reduction in error resolution, cost savings.
Functionalities:
• Expert Remote Support: Communication with experts in real time video/audio for the resolution of problems or clarification where there is uncertainty.
• Shared Whiteboard: Reception of detailed information on the glasses of connected employees (graphics, markers, text, etc).
• Maximum Security: Certificate SSL 2-Way layered (none of the devices has direct access to the core of architecture), with authorized certificates or signed by third parties. User authentication and secure channel.
• Multisession: Web console with multi-session streaming management for simultaneous remote support with different workers.
• Object Selection in real-time: Shared chalkboard on video to signal from the remote expert's web console an object or element to the worker.
• Generation of evidence in incident management: Recording and archiving of evidence (video, photo, audio) for incident management.
• Mute Function: Temporary interruption of the video or audio signal (mute function) from the web console.
• Picture-in-Picture: Configuration of the content to visualize in the smartglasses (only signal of the expert, only sign of the glasses, PiP) .
• Mirroring: Share screen and content (documents, images, videos, etc.) in a bidirectional communication from a PC/Tablet/Mobile to/from Smart glasses.
• Invitations to external users: Send invitations to streaming room for remote support of experts from other companies (eg suppliers).
• Historial of Sessions: Inventory and detail of all streaming sessions performed. Audits and possibility of ticketing.
• Chat for each streaming room and messaging to smartglass: Web console with real-time chat for each room, and messages to smartphones for noisy environments.
• Multi-device: opened to current and future smart glasses and mobiles.
• Cloud & Standalone: available on pay-as-a-service model (cloud) or standard implementation (customer servers).
