價格：免費
更新日期：2016-09-01
檔案大小：3.3 MB
目前版本：2.3
版本需求：需要 iOS 8.0 或以上版本。與 iPhone、iPad 及 iPod touch 相容。
支援語言：巴克摩文挪威文, 德語, 挪威文（耐諾斯克）, 法文, 簡體中文, 繁體中文, 義大利文, 英語, 西班牙文
HEAT LiveTime is an Enterprise Service Management, Service Desk and Help Desk solution built around ITIL best practices. This application provides mobile access to both the SaaS and on-premise solutions provided by Heat Software USA.
Manage all service requests, incidents, problems, changes and deployments remotely. Communicate directly with customers and monitor SLA achievement and CMDB changes from any iOS device. Improve customer service and provide visibility across the entire organization and process alignment with the business.
Features
- Service Metrics Dashboard
- Geolocation mapping of customers
- GPS tracking of Field Technicians
- Request management
- Customer direct dial
- Supports custom filters
- Review the complete history of each request
- Add notes and time to any request
- Request, Incident, Problem, Change and Release Management
- Knowledge Management
- Configuration Management
Requirements
- HEAT LiveTime 7.0 or later on-premise or SaaS
支援平台：iPhone, iPad